Refund policy
No Returns, No Exchanges
At Nevaehluxehair, we are committed to providing the highest quality products/services. Due to the nature of our business and products, all sales are final. We do not offer refunds, returns, or exchanges. Please ensure that you provide accurate information and carefully review your order before completing your purchase.
Order Accuracy
It is the customer's responsibility to verify all details before submitting an order. This includes ensuring that any personal information, product specifications, and order quantities are correct. We recommend double-checking all information to avoid any issues.
Exceptions
In the unlikely event that you receive a defective or incorrect product, please contact our customer service team within [2 days] of receiving your order. We will review your case and, if applicable, provide a suitable resolution.
Shipping Policy
Worldwide Shipping
At Nevaehluxehair, we proudly offer worldwide shipping. No matter where you are, we strive to get our products to you as quickly and efficiently as possible.
Customer Responsibility for Shipping Costs
Customers are responsible for all shipping costs associated with their orders. Shipping fees will be calculated at checkout and added to your total order amount.
Order Processing Time
Please note that our order processing time is up to 15 business days. This does not include weekends or public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Carriers
We ship orders using trusted carriers, including USPS, UPS, and DHL. You will have the option to select your preferred shipping method at checkout.
Shipping Timeframes
Shipping times vary depending on the destination and the shipping method selected at checkout. While we aim to deliver your order as quickly as possible, please note that we are not responsible for any delays caused by customs clearance, shipping carriers, or other unforeseen circumstances.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the status of your shipment until it reaches your doorstep.
Customs, Duties, and Taxes
For international orders, please be aware that customs, duties, and taxes may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in the shipping costs.
Order Verification
Please note that some orders may be subject to ID verification before processing. To protect against fraud, the billing address on the card used for payment must match the shipping address provided. Rest assured, at Nevaehluxehair, we take your privacy seriously and will always keep such information confidential.
Contact Us
If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at 413-435-5219. We are here to help and ensure you have a positive shopping experience with us.
At Nevaehluxehair, we are committed to providing the highest quality products/services. Due to the nature of our business and products, all sales are final. We do not offer refunds, returns, or exchanges. Please ensure that you provide accurate information and carefully review your order before completing your purchase.
Order Accuracy
It is the customer's responsibility to verify all details before submitting an order. This includes ensuring that any personal information, product specifications, and order quantities are correct. We recommend double-checking all information to avoid any issues.
Exceptions
In the unlikely event that you receive a defective or incorrect product, please contact our customer service team within [2 days] of receiving your order. We will review your case and, if applicable, provide a suitable resolution.
Shipping Policy
Worldwide Shipping
At Nevaehluxehair, we proudly offer worldwide shipping. No matter where you are, we strive to get our products to you as quickly and efficiently as possible.
Customer Responsibility for Shipping Costs
Customers are responsible for all shipping costs associated with their orders. Shipping fees will be calculated at checkout and added to your total order amount.
Order Processing Time
Please note that our order processing time is up to 15 business days. This does not include weekends or public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Carriers
We ship orders using trusted carriers, including USPS, UPS, and DHL. You will have the option to select your preferred shipping method at checkout.
Shipping Timeframes
Shipping times vary depending on the destination and the shipping method selected at checkout. While we aim to deliver your order as quickly as possible, please note that we are not responsible for any delays caused by customs clearance, shipping carriers, or other unforeseen circumstances.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the status of your shipment until it reaches your doorstep.
Customs, Duties, and Taxes
For international orders, please be aware that customs, duties, and taxes may apply depending on your country's regulations. These fees are the responsibility of the customer and are not included in the shipping costs.
Order Verification
Please note that some orders may be subject to ID verification before processing. To protect against fraud, the billing address on the card used for payment must match the shipping address provided. Rest assured, at Nevaehluxehair, we take your privacy seriously and will always keep such information confidential.
Contact Us
If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at 413-435-5219. We are here to help and ensure you have a positive shopping experience with us.